Status: completed
Architected the migration of City of Calgary’s public services from SharePoint to a modern CMS with improved user experience and accessibility.
Overview
Led the migration of City of Calgary’s public services platform from legacy SharePoint to a modern CMS, focusing on improved information architecture, user experience, analytics, governance, and accessibility standards.
Key Achievements
- Platform migration — Architected migration from SharePoint to modern CMS
- IA improvement — Redesigned information architecture for better user navigation
- UX enhancement — Improved user experience across public services portal
- Analytics implementation — Implemented analytics for data-driven decision making
- Governance framework — Established content governance and standards
- Accessibility compliance — Ensured compliance with accessibility standards
- Reusable components — Delivered reusable components and workflows
- Team training — Led training for internal teams on new platform
Impact
The migration improved citizen access to public services, enhanced user experience, established modern governance frameworks, and provided the City of Calgary with a scalable foundation for future digital service delivery.